Refund Policy
Effective Date: 2/23/2026
Last Updated: 2/23/2026
This Refund Policy (“Refund Policy”) applies to all services purchased through millionairepr.com under the Millionaire PR brand, operated by CHAM Agency LLC (“Company,” “we,” “us,” or “our”).
By purchasing our services, you agree to this Refund Policy in addition to our Terms & Conditions and any service-specific terms shown on the relevant service page, order page, invoice, proposal, or custom agreement.
If there is a conflict, the following order applies:
- Custom signed agreement (if any)
- Order page / proposal / invoice / written offer terms
- This Refund Policy
- General website terms
1. General Rule (Important)
Because we provide digital services, consulting, strategy, research, outreach, drafting, submissions, and publisher/platform-dependent services, refunds are not automatic once work has started.
Many services involve:
- time-based labor,
- research and strategy work,
- coordination,
- submissions to third parties,
- publisher/platform review,
- non-recoverable costs, and
- outcomes we do not control.
For this reason, all sales are considered final unless a refund is expressly available under this policy or required by applicable law.
2. No Refunds for Outcomes Outside Our Control
You acknowledge that many services depend on third-party platforms, publishers, editors, algorithms, moderators, and external policies.
Therefore, no refund is due solely because a desired outcome was not achieved, including but not limited to:
- a media outlet/publisher/editor declines or delays publication,
- a press release is edited, rejected, removed, or not indexed,
- a featured article placement is modified, delayed, relabeled, deindexed, archived, paywalled, or removed by a third party,
- journalists or outreach targets do not respond,
- a Knowledge Panel does not appear, changes, is not verified, or is removed,
- Google or another platform changes eligibility, display, or data sources,
- a Wikipedia draft/page/edit is rejected, challenged, removed, reverted, or not retained,
- a third-party platform changes policies or moderation decisions,
- SEO, traffic, rankings, leads, sales, or visibility results do not meet expectations.
These are not failures of service by us.
3. When Refunds May Be Available
We may issue a refund (full or partial) in the following situations, at our discretion and/or as required by law:
3.1 Duplicate Payment
If you were charged more than once for the same order by mistake, we will refund the duplicate charge.
3.2 Service Not Started (Eligible Cancellation)
If you request cancellation before work has started, you may be eligible for a refund, subject to:
- payment processing fees,
- currency conversion fees,
- gateway/provider fees,
- administrative handling fees,
- any non-recoverable third-party costs already incurred.
3.3 Unable to Deliver the Purchased Service (Before Material Work)
If we determine we cannot provide the purchased service and no suitable replacement, credit, or alternative can be offered, we may issue a full or partial refund depending on work already performed and costs incurred.
3.4 Clear Billing Error by Us
If there is a verified pricing or billing error caused by us, we will correct it and refund any overpayment.
4. Non-Refundable Items (Important)
Unless required by law or expressly stated otherwise in writing, the following are non-refundable:
- completed services,
- partially completed services (for the completed portion),
- strategy, consulting, planning, research, discovery, audits, and advisory work,
- drafting/writing/editing work already performed,
- submissions sent to publishers/platforms/third parties,
- outreach work already initiated,
- custom work,
- expedited / rush fees,
- processing fees (payment gateway, transfer, currency conversion, platform fees),
- third-party placement/media/network fees,
- fees paid to vendors/partners/suppliers on your behalf,
- services delayed or affected due to your late responses, missing materials, or non-compliance,
- dissatisfaction based on subjective preference where service was delivered substantially as described.
5. Service-Specific Refund Rules
5.1 Press Release Publishing / Distribution Support
Refunds are not available once any of the following has occurred:
- drafting/editing work has started,
- submission/distribution has been initiated,
- publisher/network processing has started,
- materials have been sent for review/approval.
If a publisher rejects content, delays publication, or later removes content, refund eligibility depends on the specific service terms (if any), but generally no refund is owed unless a written guarantee explicitly says otherwise.
5.2 Featured Articles / Placements
Because these services involve editorial review, coordination, and third-party decisions:
- no refund is guaranteed due to editorial changes, delays, or rejection by a third party,
- no refund is due for later content changes/removal/deindexing by third parties,
- no refund is due based on SEO/traffic/business outcomes.
If a placement sold as “guaranteed” cannot be delivered and no equivalent replacement is accepted by you, we may offer:
- replacement placement,
- account credit, or
- partial/full refund (depending on the written terms of that offer).
Any “guarantee” is limited strictly to what is written on the order page/proposal/invoice.
5.3 PR Outreach Services
PR outreach involves effort, not guaranteed media responses. Therefore:
- no refund is due because journalists/editors/outlets do not respond,
- no refund is due because coverage is not secured,
- no refund is due because the outcome is less than expected.
If outreach has not yet started, cancellation may be eligible under Section 3.2.
5.4 Knowledge Panel Services
Knowledge panel-related services are consulting/optimization/submission assistance services unless explicitly stated otherwise in writing.
Because platform decisions are outside our control:
- no refund is due if a panel does not appear,
- no refund is due if a panel appears differently than expected,
- no refund is due if a panel changes, disappears, cannot be claimed, or is not verified.
Refunds may only be considered if we fail to perform the agreed service activities at all and no meaningful work has been done.
5.5 Wikipedia-Related Services
Wikipedia and Wikimedia projects are independently moderated communities. We do not control editor/admin/community outcomes.
Therefore, no refund is due solely because:
- a page/draft/edit is rejected or declined,
- content is challenged, reverted, tagged, or removed,
- a page is not retained,
- community or policy decisions change the result.
Refunds are based on whether we performed the agreed work (research, drafting, editing support, advisory, submission assistance), not on Wikipedia’s final outcome.
6. Client-Caused Delays, Inactivity, or Non-Compliance
Refunds are not available where delivery is delayed, prevented, or negatively affected because you:
- fail to provide required materials/information,
- provide inaccurate or misleading information,
- fail to provide approvals on time,
- request repeated changes outside scope,
- become unresponsive,
- violate our Terms or platform/publisher rules,
- refuse required compliance disclosures or verification.
6.1 Inactive Projects
If a project becomes inactive due to your non-response for 30 days (or another period stated in your order/proposal), we may place it on hold, close it, or require a reactivation fee. Amounts already paid remain non-refundable for work performed and resources reserved.
7. Cancellation Policy
You may request cancellation by contacting us at [[email protected]].
Cancellation requests must include:
- your full name,
- order number / invoice number,
- service purchased,
- reason for cancellation.
Cancellation is only effective when confirmed by us in writing.
Submitting a cancellation request does not automatically mean a refund is approved.
8. Refund Request Procedure
To request a refund, contact: [[email protected]]
Include:
- full name,
- order/invoice number,
- date of purchase,
- service purchased,
- reason for request,
- supporting evidence (if applicable).
8.1 Review Time
We review refund requests in good faith and may request additional information before making a decision.
8.2 Resolution Options
If a request is approved (in whole or in part), we may choose one of the following remedies:
- full refund,
- partial refund,
- service credit,
- replacement / rework,
- alternative service of equal value (with your agreement).
9. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, you agree to contact us and attempt to resolve the issue in good faith.
If you file a chargeback/payment dispute for a service that was delivered or actively being delivered, we may:
- pause or terminate current services,
- deny future services,
- submit records and evidence of service performance,
- recover costs/fees incurred in defending the dispute where permitted by law.
If a chargeback is resolved in our favor, any suspended work may require repayment and reconfirmation before resuming.
10. Refund Method and Processing
If a refund is approved:
- refunds are generally issued to the original payment method where possible,
- processing times depend on the payment processor/bank and are outside our control,
- fees charged by payment processors, banks, conversion providers, or intermediaries may be deducted where legally permitted and where those fees are non-recoverable.
We are not responsible for delays caused by banks, card issuers, payment gateways, or third-party processors.
11. Abuse, Fraud, and Policy Violations
We reserve the right to deny refunds and/or terminate services if we reasonably suspect:
- fraud,
- payment abuse,
- unauthorized transactions,
- abusive behavior toward staff/partners,
- false claims in a refund request,
- attempts to obtain completed services without payment,
- policy or legal violations.
12. Consumer Rights (Legal Carve-Out)
Nothing in this Refund Policy limits any rights you may have under applicable law that cannot be lawfully waived.
If a local consumer protection law requires a different result, we will comply with that law to the extent applicable.
13. Changes to This Refund Policy
We may update this Refund Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
Changes apply to future purchases unless otherwise required by law.
14. Contact
CHAM Agency LLC (Millionaire PR)
Email: [[email protected]]